• Check empty battery. Charge it. Check charging indication on display.
• Battery contacts may be dirty. Clean contacts. Try switching on and off again.
• Check that battery has been replaced. Recharge.
• Check your mobile phone’s display to make sure that the mobile phone is switched on. If the mobile phone does not display in formation on its screen, check if the battery is fully charged and properly installed.
• Check that the SIM card is not damaged and is correctly installed in your mobile phone.
• Check that you have dialed the number correctly.
• Satellite mobile phones should have clear view of the sky. If you are inside a building, tunnel, or other structure that limits your view of the sky, the satellite signal may be weak or unavailable.
• To check signal strength, access the menu and follow the prompts on the display. The higher the number of bars displayed on your mobile phone, the better the signal.
• In SAT mode make a manual SAT Registration with the menu item Networ> SAT Registration.
• Check that the mobile phone is switched to the proper mode.
• Check that the correct SIM card PIN has been entered. For your security, the SIM card is blocked if an incorrect PIN is entered three times consecutively.
• Check that outgoing calls are not barred. If barring is enabled, cancel the bar by referring to section ‘Security settings’.
• Check that the antenna is fully extended. The antenna should point towards the satellite with a clear view to the sky.
• The satellite signal may be weak or unavailable if you are inside a building, tunnel, or other structure. Your mobile phone should have a clear view of the sky.
• Check active call diversions.
• Phone/Call setting Network Sound GPS facilities Appendix.
• Check that incoming calls are not barred. If barring is enabled, cancel the bar by referring to section ‘Security settings’
• Dialling error. Use full national area code.
• All calls barred. Check (barring code needed to clear).
• New SIM card fitted. Check for new restrictions.
• Charge limit reached. Call you service provider or use PIN2 to re-set.
• Make sure no obstruction is blocking the satellite signal.
• Make sure that your mobile phone has a clear view of the sky. If you are inside a building, tunnel, or other structure that limits your view of the sky, the satellite signal may be weak or unavailable.
• If you are near another satellite mobile phone not designed for the Thuraya system, switch the other satellite mobile phone off or move as far away as possible to avoid interference.
• In some situations, the distance required to prevent interference may be up to 200 meters.
• If you see the direction in which the other satellite mobile phone is transmitting, move out of the communication path.
• On ships, move as far away as possible from the ship’s satellite antenna.
• Check that the antenna is properly positioned. The satellite mobile phone requires the antenna to be fully extended.
• Make sure that your mobile phone has a clear view of the sky. If you are inside a building, tunnel, or other structure that limits your view of the sky, the satellite signal may be weak or unavailable.
• People someone calls you at your mobile phone number, there may be a delay of up to 60 seconds while the system locates your mobile phone.
• Weak signal. Move higher, to a window or open space.
• Outside GSM/SAT coverage area. Check service provider’s network coverage.
• SIM card not valid. Call your service provider.
• New network not authorized. Try selecting manually, or try other network.
• Check that you have including the country code and any required area or city codes.
• Call barring of outgoing calls is not possible if any call diversion for voice is switched on.
• Some call forwarding and call barring options may not be used at the same time. For example, enabling call divert of all calls and barring of all outgoing calls is not possible.
• Make sure that call divert is set to your voice mailbox number. Verify your call diversion setting by following this instructions in section ‘Diverting calls’.
• Check that call barring is not active. Call diversion cannot be used when call barring is active.
• Battery defective. Replace it; after several years of average use, a gradual decline may be expected.
• Contact problem. Check mains socket and connection to mobile phone.
• Mobile phone shuts down even with good network connection and sufficiently charged battery. Warning is displayed: ‘Attention – Critical temperature’.
• Mobile phone/battery is overheated. Let the mobile phone/battery cool down.
• Mobile phone/battery is too cold. Allow the battery/mobile phone to warm up (e.g. in your pocket).
• Wait until ‘Normal Temperature’ is displayed.
• SIM card damaged. Carry out visual check. Return SIM card to your service provider.
• SIM card contact dirty. Clean SIM card and mobile phone contacts with a dry cloth.
• SIM card inserted wrong way round. Make sure that SIM card is inserted right way round.
• 5V SIM card inserted. Order 3V or 3/5V SIM card from your service provider PUK error.
• 3 incorrect entries. Enter PUK supplied with your SIM card as instructed. If you have lost your PUK, call your service provider for assistance.
• Service not suthorised. Call your service provider.
• Message memory full. Delete a message to make room.
• Service provider does not support this service. Check with your service provider.
• Check if sending of SMS barred (outgoing calls).
• SMS centre and message type not set. Set number of SMS centre.
• Destination does not have compatible mobile phone. Check.
• Dry the mobile phone off quickly with a cloth.
• Do not heat
• Dry the contacts thoroughly.
• Remove and refit the battery and SIM card.
• Stand upright in an open space with free air flow.
• Do not dismantle.
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